FAQ
Frequently asked questions
Answers about the mobile app, web app, monthly billing, custom apps and how bbipe works as a SaaS platform.
Mobile app
Is the bbipe mobile app included in all plans?
Yes. All plans include the mobile app for your team to manage orders, confirm payments and follow live streams. The end-customer mobile store app is included in Pro and Business plans.
Which devices does the mobile app support?
iOS 15+ and Android 10+. Available on App Store and Google Play, or via direct link for internal teams.
Can I customize the mobile app with my shop logo?
On Pro you can use your logo and main colors. On Business or custom app, the app can be published with your brand name and visual identity.
Web app & backoffice
Do I need to install software on my computer?
No. The bbipe backoffice runs in the browser (Chrome, Safari, Firefox, Edge). Just log in at bbipe.com with your account email.
How many users can I have on the web backoffice?
Starter: 2 users. Pro: 5 users. Business: unlimited. Each user has their own profile and permissions.
Monthly billing
How does monthly subscription billing work?
We charge monthly via SEPA direct debit, card or bank transfer. Invoice is issued on renewal day and sent by email. You can cancel anytime with 30 days notice.
Is there a minimum commitment?
No. bbipe is SaaS with no lock-in. Pay month to month and change plans or cancel whenever you want.
Custom app
What does a custom web and mobile app include?
Exclusive software with tailored features, custom design, specific integrations and store publication under your brand. Includes dedicated bbipe engineering team.
How long does it take to build a custom app?
Between 8 and 16 weeks depending on scope. We start with discovery, prototyping and incremental deliveries.
How shops pay us
How do shops pay bbipe?
Shops pay bbipe a monthly or annual subscription. Your end customers pay you (MB WAY, bank transfer, card) — bbipe takes no commission on shop sales.
Does bbipe process end-customer payments?
bbipe integrates with payment gateways (Easypay, Stripe, etc.) configured by the shop. Money goes directly to the shop's account.
Service renewal
How long does service renewal last?
Subscription renews automatically every 30 days (monthly) or 365 days (annual). You receive an email 7 days before with amount and billing date.
What happens if I don't renew?
After 7 grace days, backoffice access becomes read-only. Data is kept 90 days. You can reactivate anytime without losing history.
General SaaS
Is my data secure?
Yes. EU servers, encryption in transit and at rest, daily backups and GDPR compliance. We never sell customer data.
Can I try before subscribing?
Yes. Book a free demo and get a 14-day Pro trial with no credit card required.